Contacting the IndiGo Group Desk

Group bookings are not handled by IndiGo’s general customer care line. They go to a separate group desk, reached through the group booking portal at groupbooking.goindigo.in, and a request raised there is answered faster than one routed through the main helpline.

Why there is no phone number on this page

Airline group desk numbers and email addresses change, and a stale number costs you a day. The portal is the route that stays current. For anything time-sensitive a written request also beats a phone call, because the quote, the validity and the terms arrive in a form you can compare.

What to include so it is quoted first time

• Route, using airport names where a city has more than one airport
• Travel date, and whether it can move by a day either way
• Number of passengers, split into adults, children and infants
• Cabin, and whether checked baggage is needed for everyone
• Whether the return is fixed, open, or not required

Leave names out of the first message. They are not needed for a quote, and waiting to collect them is the most common reason a group request goes out late — by which time the fare being quoted has moved.

The faster route

Send the same details here and the request goes to IndiGo and to every other carrier on the route at once. You get a written comparison rather than one airline’s answer, and if IndiGo is the right choice the booking is made on IndiGo. This only removes the step where you find that out last.